Answered

[Solved] Updating credit card info

My yearly subscription will not expire until September but I may need to change or update my credit card info. How do I determine what card was used on my account (Viki pass) so I can see if I need to update my credit card? Also will I get an email reminding me when my card will be charged?
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  • Official comment

    Hi there,

    Thanks for contacting us with your billing issue.

    You may check where you subscription was made on your account's Subscriptions & Settings page. This will help you determine how to manage your billing details and subscription. Eg. you can see 'iTunes' on your subscription details if you had subscribed via the iOS Viki app.

    For your case, as your subscription was made through iTunes, you will have to edit your payment details by going to your Apple ID settings. More details here.

    Hope this helps!

    Cheers,
    Michelle

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  • Btw, I tried going to Viki.com, selected what was suggested but there’s no way for me to do any updates of credit info that I could find (I am an mobile iPhone user. Do I need to go on a desktop/Pc?)

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  • Thank you for the response and help!

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