[Closed] Why can't watch dramas on viki?

• Official comment

  

  Michelle (CX)

  February 15, 2021 03:14

  Hi both,

  We were experiencing some playback issues previously, which have since been fixed by our engineers. We sincerely apologize for any inconvenience that might have been caused.

  If you are still having issues with your app, please delete and reinstall before trying again. If this does not help, and you are using an Android device, please clear your app cache by following the steps here.

  Otherwise, if that does not help resolve the issue, could you please provide the following helpful information:

  1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  2. What version of the Viki app are you using? You can find it on the app settings.
  3. What's your device and Operating System version?

  Thank you,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  cris1287_117

  February 13, 2021 23:14

  Why can't i watch viki shows?

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  lanny_halim_532

  July 06, 2022 15:20

  Why can’t I watch some Chinese and Korean movies? I have deleted and reinstalled it. I can not watch Marvelous woman, blue whisper… I have download Viki version 22.6. I am using iPad and iOS 15.5

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• 

  Michelle (CX)

  July 07, 2022 08:29

  Hi lanny_halim_532,
  
  As this is likely a separate issue, we will be reaching out to you via a ticket on the Help Center shortly.
  
  Please help to respond there too as this post will be closed to prevent multiple requests confusion.
  
  Hope this helps!
  
  Cheers,
  Michelle

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