This could likely be an overscan setting that is affecting your TV. Please try to adjust the Display settings of your TV before watching again. Eg. You can try to adjust the display area or picture mode.
Do let us know if the issue still persists after and we'll assist further.
Cheers, Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
I have already change the settings that available on my TV (which is 720p), and it does not make any difference.
The thing is that does not happen with any other apps, not with YouTube, not with Netflix. It only happens with the Viki app in the unit however, it does not happen when I cast the Viki app from smartphone or tablet.
Comments
Hello,
We're aware that there is an issue with the subtitles on Android/Google TV and our team is currently looking into it.
Please watch on your other devices in the meantime and we will get back to you once there is any update.
Thank you,
Michelle
Hi there,
Thanks for contacting us with your issue.
This could likely be an overscan setting that is affecting your TV. Please try to adjust the Display settings of your TV before watching again. Eg. You can try to adjust the display area or picture mode.
Do let us know if the issue still persists after and we'll assist further.
Cheers,
Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
Hi Michelle,
I have already change the settings that available on my TV (which is 720p), and it does not make any difference.
The thing is that does not happen with any other apps, not with YouTube, not with Netflix. It only happens with the Viki app in the unit however, it does not happen when I cast the Viki app from smartphone or tablet.
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