Answered

Upgrade problem

Hello,

 

I want to upgrade my Viki, but it won't let me start my Pass Plus until August 2021. :( Can you please help?

 

Thanks,

 

Heidi

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3 comments
  • Official comment

    Hi there,

    Thank you for writing to us and your interest in upgrading your Viki Pass plan.

    We looked up your account and see that you are currently subscribed to an annual Viki Pass Standard subscription and that you're trying to change to the monthly Viki Pass Plus plan.

    As this is a lower-priced plan, the change will only take effect at the end of your current billing period. 

    To upgrade your subscription with immediate effect, please select the annual Viki Pass Plus option. The upgrade will occur immediately.

    Also, when you upgrade your subscription, your upgrade will be prorated. For more information on how proration works, please refer to this FAQ.

    Hope this clarifies!

    Cheers, 
    Michelle

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  • Hi!

    I have the same problem but my Plan is Annual Basic and I want to improve it to Plus Monthly but then I read the legend that I cannot, until June 2021 -when my current subscription ends-. This is not practical for users because we want to watch the Episodes now, not next year. 

    I think that the advertisement "Want to keep watching, upgrade your plan now!" is not true at all, because we cannot watch them right at the moment we make the upgrade. 

    I already paid for the Anual Basic Plan, I have no problem to lose that amount of money I already paid in full. I want to improve my plan to Monthly Plus and see the benefits right now.

    Can you help us, please?

    I will appreciate it!

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  • Hi cvv

    Similarly, as Viki Pass Plus Monthly is a lower monthly plan (as compared to an annual plan you are currently on), the change will only take effect at the end of your current billing period. 

    To upgrade your subscription with immediate effect, please select the annual Viki Pass Plus option. The upgrade will occur immediately.

    Also, when you upgrade your subscription, your upgrade will be prorated. For more information on how proration works, please refer to this FAQ.

    Hope this clarifies!

    Cheers, 
    Michelle

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