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Video freeze

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karunyasingh741_975
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So from some days a problem is occurring so whenever it start a new series and play the episode it loads and the screen freeze and there no play button and there is nothing and I have reinstalled this app like 4 times still the same problem is occuring so look through this problem.viki
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    Michelle (CX)

    Hi there,

    Thank you for writing to Viki Community Support!

    I'm sorry that you're experiencing this issue on the Viki app.

    Could you please provide us with the following helpful information:

    1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What version of the Viki app are you using? You can find it on the app settings.
    3. What's your device and Operating System version?
    4. Is there an error message shown during the freeze?
    5. Does the freeze occur at the start of the video or halfway during playback?
    6. Screenshot of the issue or the error message you see.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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