[Closed] Email changed and account compromised

On Saturday, Jan 16, 2021, my email was changed from mine, to the person that accessed my account. I have been unable to revert it to my former email address. Since then, I have created a new account under the previous email . However, my old account is a paid account, which I am still paying for, and no way to cancel except to call my bank. I have been trying to contact the help center of Viki through multiple attempts, but I have yet to receive any response from them. Is there anyway to actually get in contact with someone? 

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  • Have you tried reachinng out to Viki via Twitter @ https://twitter.com/Viki.

    This is huge soo am following your thread.

    Please kep me posted :-)

     

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  • Hi rmmlived_116,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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