Level Up not playing

Episode not playing, shows an error. Please fix it

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  • Hello,

    We're sorry you're experiencing issues with the web video player.

    To make sure this is not a browser issue can you please try the following?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Ensure your browser is up to date.
    5. Close the browser and restart it again.
    6. If you're using Firefox, check that you have DRM enabled. [Menu > Preferences > Scroll down to 'Digital Rights Management (DRM) Content' and check the box to play DRM content]
    7. Log back into your Viki account
    8. Try again from another browser

    Are you still experiencing these issues with the video player? If so, can you please provide the following information:

    • Does this issue occur on all your browser types?
    • Browser version and operating system. Click here to see all related information.
    • What is the specific episode with the issue or do all episodes not work for you?

    Thank you so much for your help.

    Best,
    Michelle

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