Answered

Log in error

Im getting an error when logging on my ipad. Its com.viki.viki-ios.vkapiclient error 403. I've tried deleting and reinstalling the app and its still showing up.
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4 comments
  • Official comment

    Hi all,

    Thank you for writing in to us.

    Please note that we have ended support for Viki app versions below 6.1.0.1108 on iOS. To use the app, please update your device to iOS 12 and above first before updating your Viki app to the latest version 6.16. 

    For more information, please visit our FAQ: https://bit.ly/3hZn7IJ 

    If you're unable to update your device to iOS 12.0 and above, it means that your device is incompatible with the new OS and thus will not be able to install the latest version of Viki.

    You can continue watching Viki from other compatible devices and from our website. You can see all of our supported apps here: Viki.com/apps

    If your device software is iOS 12.0 and above + you are on the latest Viki app version, please send us screenshots of:

    • The app version listed on your settings
    • The error message you see

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • I’m getting the same error!

    1
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  • Me too

    0
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  • I have the same problem

    0
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