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[Solved] Not able to download

Its not working its say that my device is not compatible.. pls give me aome way to solve the problem
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  • Hi there,

    Thanks for getting in touch with us.

    Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed for the app (Android 4.1 or higher and/or iOS 12.0).

    There are also 2 other possible reasons why you might not be able to install the app on your device:

    1. Your device is currently not certified by Google. For more information on whether your device is certified, please visit: https://www.android.com/certified/partners/

    2. Your device is rooted and/or does not support DRM playback. You can check if your device supports DRM playback by downloading this app. Please screenshot the results and send them to us when replying.

    If your device meets these requirements and you’re still experiencing issues, please let us know, and we’d be glad to look into it for you.

    Best,
    Michelle

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  • I am not able to download it and it's showing your device is not compatible to this version but my phone has 5.1 version. Can you solve this issue.

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  • Hi aschaithra55_230

    We have made updates since January and the minimum supported version is Android OS 6. Please update your device software to continue receiving app updates. For more information on how to upgrade your OS, click here

    Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed for the app (Android 6.0 or higher and/or iOS 12.0).

    If your device meets these requirements and you’re still experiencing issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Best,
    Michelle

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