[Closed] Viki pass upgrade issue


Before the pass was renewed, I try to make the upgrade for the plus, but I couldn't, so I decided instead of canceling the subscription, pay the standard with the idea of upgrading  it the following month, However the page has not allowed me, I already tried with 2 credit cards without any success.

So I ask you for your help to upgrade my pass or, if not, make me a refund, since it has been your platform's problem not to allow me to change the pass before renewal and the error persists to this day.

I will waiting for your comments.



1 comment
  • Hi there,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!


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