[Closed] Green Screen, Only Audio

The screen just turns completely green after the ads [I don't use the premium version 😅] but the audio is available. I could watch it with no issues before, but now, all I can hear is the audio. It's been around 2-3 weeks since this problem started and I haven't used it since. I tried opening it yesterday but it still had the same issue. Please fix the following as soon as possible, because VIKI RAKUTEN is a great app for broke people [like me 😂]. It has been a long time since I watched my dramas... So I hope you guys can fix it quickly. 😇


  • Hi there,

    Thank you for writing to Viki Community Support!

    We're sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Restart your device
    4. Log back in to Viki

    If this does not help resolve the issue, could you please provide the following helpful information:

    1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What version of the Viki app are you using? You can find it on the app settings.
    3. What's your device and Operating System version?
    4. Screenshot of the green screen issue


    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • It's going on now, just started today. Green screen audio only. Both My Fair Prince-ep 8- and Love is Science-ep14. I haven't tried any other programs because I'm tierd and I need to eat. And I have no idea how to do a screenshot.

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  • Hi urbangleaner56_796

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!


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