[Solved] subscription help

my question is ""it shows google play (gift cards) as a pay it possible to pay with that gift card(on the phone thru Google play store) but watch the shows/movies via laptop and still retain "pass" benefits?"..Or as my son thinks its not possible because its two different platforms...i just dont want to attach a debit card and im trying to find an alternate method..i prefer to watch the shows on this site via laptop,      thankyou kindly.


  • Official comment

    Hi there,

    Thank you for getting in touch!

    As long as you are logged in to Viki with the email address you used to subscribe to Viki Pass, you will be able to enjoy all Viki Pass benefits on and all other supported apps.

    This means that you may subscribe via our Google Viki app and still log into the same Viki account on your laptop to watch.

    Tip: Check your account settings page to find out the email used for your account.

    Hope this clarifies!


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  • Ihave been trying to upgrade since July 2020 the computer says every time I give my card we have recieved your card but have failed to upgrade try again hope my card is not being used for someone else. my email is cfr20@aol;com. please reply Iam 92 years old not much longer to keep clicking and being told to try again.Michelle .please help me thank you Nina.

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  • Hi cfr20_246

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!


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