[Closed] Ad Freezing

I'm using the Rakuten Viki app (ver 2.7.4) downloaded from the Amazon app store on a Firestick 4k TV. I've been enjoying Viki programming for about a year and for the past month the app freezes after about 5 seconds after an ad starts playing. Need to restart the app for the app to unfreeze, but often after restarting an ad is played and the app freezes up again. It happens on about 90% of the ads. It doesn't matter what ad. It is bad enough that Viki shows the exact same ad 4 times in a row quite frequently when ads do play, but now it's freezing up every time and it is making it very difficult to watch any shows.


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  • Official comment

    Hi there,

    We're sorry that you're experiencing the ad-freeze issue on Fire TV. Our team is aware of it and is working on fixing it.

    Do follow this post for updates as this duplicate topic would be closed.

    As we're not able to provide an estimated date for the fix now, we also suggest watching on our website or on your mobile apps if this issue happens too frequently.

    We appreciate your patience and understanding in this matter.


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