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[Closed] Viki Not Working when Signed In

Viki does not work when signed in. When attempting to access this from a new page, it simply shows me a black screen, however content at the very bottom of the webpage "contact information, about us, help, etc." information is still available. I have attempted to use Viki on my Xbox and my laptop and the problem occurs on both devices. It does not even give me the option to log out of my Viki account. I have restarted and downloaded any updates on my laptop and Xbox and the problem still occurs. I am using Windows 10.

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  • Official comment

    Hi all,

    There was an issue with shows appearing on the website and apps yesterday but it is now fixed.

    • For users on our website, you might need to clear your browser's cache & cookies to refresh the page; and see the fix.
    • For users on our apps, do delete and reinstall the app first if you are still facing issues.

    If you are facing other technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Best,
    Michelle

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  • We are having the same problem. We cannot watch shows under the 'Korean' or other headings. The only page that seems to work is 'Featured.' Don't want to keep paying for content we cannot access. Thanks.

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  • I have the same problem. I can watch any shows under Korean and other 2 country.

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