[Closed] The video won't play it just shows that its loading

• Official comment

  

  Michelle (CX)

  November 19, 2020 07:58

  Hi all,

  If you're still facing the same playback issues, could you let us know:

  • What browser version and operating system you are using. Click here to see all related information.
  • Does the same issue occur even when you use your other browsers? (eg. Chrome/Firefox/Edge/Safari)

  We will forward your findings to the engineering team.

  Thank you,
  Michelle

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  ls123

  November 14, 2020 21:52

  I wrote their help team like a week ago about the same problem.  They have yet to respond to me.  I hope you get an answer quicker than I have...

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  mannadavies8_537

  November 14, 2020 21:01

  Same problem - with those shows, and with everything else I've tried. Logging out, deleting cache and logging back in doesn't help either. 

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  smacrb_151

  November 16, 2020 00:33

  I have been facing the same problem. Those and other videos can only be watched  in my Iphone. They are not working in my pc.

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  iluvrottis_666

  November 16, 2020 23:10

  I'm having the same problem and I did the whole clear cache, etc. I wrote to them and then sent them requested info. I haven't heard back. This seems to have started at the end of October, beginning of November. Many people are experiencing this and the number seems to be increasing. An IT friend says the problem is at their end, server issues. I don't know, I'm not IT savvy. Helpful Hint: the shows will load on my phone. However, it is killing my eyes.

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