Answered

[Closed] Can't login on my laptop

I have reached out on two separate occasions for someone to tell me what is going on with the Viki website. The website is a blank white page and there are no pictures and it won't play any videos. It looks a bit like a Wikipedia page with just the blue links and most of them don't even work. It keeps telling me to accept cookies, even though I already had accepted quite a while ago. I have tried clearing my cookies and cache and it did absolutely nothing. I can't watch or do anything on the website. I have tried using both Google Chrome and Safari and it is the same on both. 

1. This only happens on my laptop (wi-fi)

2. I have no problems with my desktop (ethernet)

both computers are macs.

Can you help me

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  • Official comment

    Hi there,

    We're sorry that you're experiencing this issue. Our team is aware of it and is working on fixing it quickly.

    We suggest downloading and using Firefox browser as other users with this issue have mentioned that this works alright with Viki. Alternatively, feel free to watch on our other apps

    As you have a ticket with us on the Help Center, we will be closing this post and providing you with an update there.

    Hope this helps for now. 

    Best,
    Michelle‍

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