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[Solved] Apple tv

soraida_mena_fernand

September 18, 2020 23:37

Same Episode keep repeat. Do not play next episode automatically

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8 comments

Official comment

Michelle (CX)
October 05, 2020 10:35

Hi all!

There is a new Viki version 2.9.2 released for Apple TV that should resolve this issue.

Do update to that version and let us know if the same issue still persists after.

Thank you,
Michelle

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Michelle (CX)
September 22, 2020 06:14 (Edited September 23, 2020 06:57)

Hi there,

We have released an updated version of the Viki app that should resolve the autoplay problem on Apple TV.

Please update your application and make sure it's the version 2.9.1.

Do let us know if the problem persists for you after the update and we would be happy to look into it for you!

All the best,
Michelle

Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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smith9841_224
September 22, 2020 22:59

I updated my Apple Tv App to the 2.9.1 version and it still does not advance the episodes when you press next episode or let it run to the end of the episode. It just goes to the beginning of the same episode again and again.

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dhou_527
September 23, 2020 06:11

Hi, after updating to Version 2.9.1 as recommended, I’m still experiencing the same issue cited by the above subscriber. It would play the last 5 minutes of the same episode.

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Michelle (CX)
September 23, 2020 07:00 (Edited October 05, 2020 10:35)

Hi all,

We're aware that the issue still persists in version 2.9.1 and our team is looking into this again.

Apologies for the confusion and we will update this thread once there are any new updates on the fix.

Thank you,
Michelle

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smywu_66
September 30, 2020 06:05

Hi Viki,

I have uninstalled and reinstalled the Viki App on AppleTV today with Version 2.9.1.136. I am still having a problem with the same episode being replayed continuously but the information displayed on the pull down screen showing the next episode.

I don't think the bug has been fixed.

Looking forward to your reply

Thanks

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gosetter7_345
October 12, 2020 00:09

Using Apple TV, OS 14 and most recent Viki, some shows will not load, no shows advance to next episode

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Michelle (CX)
October 13, 2020 03:58

Hi gosetter7_345

Thanks for letting us know that you are still having issues on the Apple TV app.

We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

Please help to respond there too as this post will be closed to prevent multiple requests confusion.

Best,
Michelle

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