Answered
Using a Pass on ROKU
Has the issue of using a Pass on Roku been resolved? There are so any ads on VIKI via my Roku that it's really annoying and I would like to purchase a yearly Pass if it's going to work. I don't want to have to purchase Chromecast in order to do this. I cannot find information on the website on how to purchase a Pass for use on Roku except for one screen which said a yearly Pass must be used on Roku, but no information on how to purchase it!
This is very frustrating. Tubi has some of the same series with fewer ads, so I may have to stick to them.
Comments
I'm happy to say that I now have the Viki Plus Pass, so my problem is solved after 2 frustrating days. The information on the VIKI website really needs to be improved and made crystal clear that you have to have the channel registered to your Roku account first by following the links on the TV screen and entering the code that it generates onto your computer. THEN, you can click that link again and the pass will be available through your Roku account and billed using the cc listed with them.
I just tried that link again by chance and there it was! I didn't find that information on the website at all. You need a link with all the information and instructions for Roku users displayed in an obvious and easily accessible manner on the website.
Hi there,
Details on how to subscribe on your Roku channel can be found on this article.
We're glad that you were able to subscribe though! Do let us know if you have other questions.
Cheers,
Michelle
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