[Closed] Not getting HD content on firestick after version 2.7.4 update

I watch viki a lot now that i'm a paid subscriber.  I pay to stop watching ads and to get HD videos.  I primary watch it on the 4 firesticks (2 of them 4k) i have in different rooms.  I started to notice that I'm not getting HD quality videos on 2 of them (didn't make a difference if the stick was 4k or not).  I've troubleshooted it by restarting, trying on different TV/monitors, uninstalling/reinstalling.  Saw that my other 2 was still playing HD videos so i compared the versions numbers.  Realized that the ones that weren't playing HD, i had just updated them as update 2.7.4 was available on the firestick.   My sticks that are playing HD is currently on version 2.4.3.  So don't update you firestick till a new update comes out and hopefully soon!!  Would love to hear if anyone has a solve or workaround for this cause now i have to keep relocating my working stick in the different rooms which is annoying



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  • Hi there,

    Thanks for writing in to us with your issue.

    We will be reaching out via your ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.


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