[Closed] Hacked Account

I was unable to login to my other Viki account for 2 days and then this morning I received an email saying that my erasure request was successful and my account got deleted? How did this happen, was I hacked? I have a paid subscription so I would really like to know what happened ASAP


  • Official comment

    Hi both,

    Thanks for contacting us!

    As this involves your account details, we will be reaching out to you directly through a ticket on the Help Center. Please help to respond there too as this post will be closed.


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  • I have the same problem. I got logged out while watching yesterday and I received an email saying the same thing. My account was deleted. I created another account with the same information as if I am new again except I don't have my subscription anymore. I sent them emails with just an auto-respond.

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