[Closed] Subtitles not working on ROKU in Viki App

Subtitles are not working in Viki app on my Roku.  I have tried three different shows:

Episode 8 of "Love Designer"

Episode 7 of "Noble, My Love"

Episode 1 of "Tale of the Nine-tailed"

 

This is a brand new ROKU out of the box, 4k.  I checked that "Always On" is selected for captions, and made sure that all the accessibility options are set to English.  I uninstalled and re-installed the application and this does not have appeared to fix the issue.

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  • Hi there,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device and the issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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