Check that your profile/account page shows your username theresazeller1965_871
If that doesn't fix the problem, please let us know. Be sure to send me full-monitor screenshots/photos of:
Your account/profile page that shows you are logged in
The commercials that you see
Thank you, Michelle
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Hello,
Thank you for contacting Viki Community Support.
We looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged into this account.
Since you have a subscription, please take the following steps to ensure that you are logged into the correct account:
If that doesn't fix the problem, please let us know. Be sure to send me full-monitor screenshots/photos of:
Thank you,
Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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