[Closed] Not being able to watch viki because of commercials freezing and not for a few minutes either we are talking hours.

I have viki pass plus and still see commercials.


  • Hello,

    Thank you for contacting Viki Community Support.

    We looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged into this account.

    Since you have a subscription, please take the following steps to ensure that you are logged into the correct account:

    1. Log out from your Viki account (if logged in)
    2. Log back in to your Viki account by following the steps here:
    3. Check that your profile/account page shows your username theresazeller1965_871

    If that doesn't fix the problem, please let us know. Be sure to send me full-monitor screenshots/photos of:

    • Your account/profile page that shows you are logged in
    • The commercials that you see

    Thank you,

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • What about the rest of us? The adds freeze up and the shows restart. Then we still have to go through the process of commercials after commercials until we get to the last seen scene only to have to suffer through 10 minutes of commercials or more…and that’s if the commercials don’t freeze. I’m at the point where I’m thinking of just stopping Viki altogether!

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  • Hello theresazeller1965_871,

    Thanks for writing to Viki Community Support!

    We're sorry to hear that you have an ads issue. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there, too, as this post will be closed to prevent multiple requests confusion.

    Thank you,

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