Not being able to watch viki because of commercials freezing and not for a few minutes either we are talking hours.

• 

  Michelle

  September 23, 2020 11:30

  Hello,
  
  Thank you for contacting Viki Community Support.
  
  We looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged into this account.
  
  Since you have a subscription, please take the following steps to ensure that you are logged into the correct account:

  1. Log out from your Viki account (if logged in)
  2. Log back in to your Viki account by following the steps here: http://bit.ly/30pc6qX
  3. Check that your profile/account page shows your username theresazeller1965_871

  If that doesn't fix the problem, please let us know. Be sure to send me full-monitor screenshots/photos of:

  • Your account/profile page that shows you are logged in
  • The commercials that you see

  Thank you,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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