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Subtitles disappearing Lg smart tv

Whenever I watch on Viki something, always show subtitles and some minutes later it disappears. The problem is it keeps on disappearing after I shake the remote control( I am watching from Lg smart tv). Please help me get rid of this issue.
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  • Hi there,

    Thanks for writing in to us with your issue.

    Could you help to provide the following information for us to better troubleshoot?

    1. Does this occur on all shows? Please let us know example shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. How are you watching Viki? Via your TV web browser or the app?
    3. If app, what version of the Viki app are you using? You can find it on the app settings.
    4. Are subtitles toggled on under your video settings? Do check before and after you shake your remote.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

     

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  • Hi Michelle,

    I am also having the same issue with my new LG smart tv CX model.

    1. It does occur on all shows I am watching so far (W, Tale of Nine Tailed and While You Were Sleeping) where the subtitles will stop appearing unless I move the TV cursor or shake it. 

    2. I am watching Viki using the TV web browser since there is no Viki app.

    3. Web browser not app.

    4. The subtitles are toggled on under video settings. They just stop appearing after some time unless I activate the cursor. 

    Thanks so much!

     

    David 

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  • Hi david_ma_2

    I'm afraid the TV browser viewing is not a supported option and that is likely why you are experiencing those issues.

    Instead, we can recommend other options to watch Viki from your TV, such as Chromecast, Roku, Apple TV, or using an HDMI cable.

    For more information, you can refer to viki.com/apps for a list of TVs and devices that we do provide full support towards.

    Hope this clarifies.

    Best,
    Michelle

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