Answered

[Closed] Playing Ads After - Show video for a second- plays Ad again - black screen

Hi Support,  I have been writing for help and no reply. I have been requesting 5 or 6 times. I am watching Viki on Apple TV on Samsung tv. The commercial that is causing the black screen is Lenovo Intel Core. This Ad needs to be removed. Please confirm and let me know. Thank you.

 

 

 

Regards,

Lisa L

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  • Hi there,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device and this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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