[Closed] Drop in streaming Quality

I watch on Amazon 4k stick, Receive Netflix and Amazon Prime in full UHD with no problems but the streaming quality of VIKI has dropped from HD to SD. This happened after updating app a few days ago. ive tried uninstalling and installing again but no good. Its totally ruining my watching. I live in Leicester , UK and its not worth paying for it anymore.

 

 I have 200mb fibre

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  • Hi there,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via your ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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