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[Closed] Two weeks without a response

Hello, I have been waiting two weeks for somebody to respond to my help center ticket. My email was fraudulently changed on my Viki account without my permission on July 17th. I am paying for a service I cannot currently access. Can somebody help?
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  • Official comment

    Hi there,

    Sorry to hear about your account issue.

    We will be reaching out via a ticket on the Help Center shortly so as to gather more information and assist you.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

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