Answered

[Closed] Refund Request #1249888 - 3 week unanswered request

Hi,

I submitted a request on August 14th - Due to some technical issue, I was unable to end my trial and requested help for someone to cancel on my behalf. The cancellation page did not go anywhere when I try to click the button. I was charged $99.99 but have not used it since the trial ended. It has been 3 weeks and I haven't heard back. Please let me know what steps I should take.

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  • Official comment

    Hi there,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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