I-LAND and other shows "Video Failed to Load" error

Over the last week, I have not been able to load videos for the following shows:

* Favorite Entertainment


I am using a FireStick to watch on my TV. I have latest version 2.6.4.

Please assist.



1 comment
  • Hello,

    Thanks for writing in!

    We're sorry that you're experiencing issues with Viki on your Fire TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. An exact description of the issue you're experiencing - What do you see on the screen with the error message?
    2. Which specific episodes from those shows are causing this issue? 
    3. Are you able to watch it on your other devices or on our website Viki.com ?
    4. A screenshot/picture of the error message or issue.

    We look forward to your response.


    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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