Answered

[Closed] charged for both the basic plan $3.99 and plus $9.99 plan

I have been charged for both the basic plan $3.99 and plus $9.99 plan since 1 January 2019 when I thought I was on the plus plan but I keep getting billed for both.  Please let me know why.

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  • Hi there,

    It seems that you have created two Viki accounts with subscriptions and that is why you are being billed twice. 

    We will be reaching out to you via a ticket on the Help Center shortly with more details. 

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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