[Closed] Lenovo ad breaks video

AppleTV running tvOS 13.4.8 and the Viki app 4.3 there is an annoying Lenovo ad that turns my screen black when trying to watch anything. Sometimes I’ll get the audio from my drama, sometimes nothing. AppleTV is still fully responsive, issue is only on playback within the app. I can temporarily fix the issue by restarting the AppleTV, but if the first ad that comes on is THAT one when I try to start my show back up... I have to reboot it AGAIN until I get an ad for literally anything else, watch the ads, then go back to my show. It had gotten to the point that just the music in that ad and the Lenovo logo are being strongly associated with a negative experience. I have given up and am now just watching from my phone, instead.... but I’d much rather watch on a larger screen and with my family.
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  • So far it’s happened on:

    What’s up with Secretary Kim

    Episodes 2, 3, 4, and 5

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  • Hi there,

    Thanks for writing in to us.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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