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Can't login to account on Roku or PC

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portals_benson_491
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I can kind of login. I see my account details, but that's it. When I try to access my Followed list, or Continue Watching list, I'm no longer in my account. On my Chromebook, accessing the homepage starts to load Followed and Continue, but when the load finishes, I'm not in my account anymore. And I can't get in my account at all on Roku.

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  • Official comment
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    Joshua G

    Hi there everyone!

    We were experiencing some issues earlier today, which have since been fixed by our engineers. We sincerely apologize for any inconvenience that might have been caused.

    1. If you were logged out of your account and could not log back in, please try logging in once again. Refer to this if you need help logging in.

    2. To continue accessing your favorite videos, watched shows, and Viki Pass benefits (if subscribed), kindly log out and back into your Viki account.

    3. If you were trying to reset your password or verify your account, please try again with the respective links.
    4. If you do not see subtitles, please do check that your subtitle display is turned on. For more information on how to do so, please click here. If you are unable to turn on your subtitles, please ensure that Learn Mode is turned off. 

    5. If you are still having issues opening your app, please delete and reinstall before trying again. If this does not help, and you are using an Android device, please clear your app cache by following the steps here.

    Otherwise, please feel free to let us know if the issue still persists for you.

    Tip: You can refer to our Twitter page @VikiStatus for more immediate support updates in the future. You can also access this page without owning a Twitter account.

    Thank you,
    Joshua

     

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    tigressblfr_715

    I'm having the same problem, both with Roku and PC.  My following list is empty on both.  Can't access a random video just to watch something either.  "Coming Soon" is empty as well.

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    01sarahmoraa_490

    I am actually having the same problem I can log into my account but no shows are available at all. 

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    ariasmaderap_971

    PLEASE FIX THIS!!

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