Access to internet

I was watching drama in viki website on pc then your website redirected the connection to webpages to different webpages. Now my pc is connected to internet but i can't browse anything. Pc shows that i need to sign up with your networks ISP to get access to internet. What should I do?
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  • Hello,

    Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

    Can you please try the following?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again.
    5. Log back into your Viki account
    6. Try again from another browser

    Are you still experiencing these issues? If so, could you please share the following information?

    • Browser version and operating system. Click here to see all related information.
    • Does this issue occur on your other browser types?
    • A screenshot of the error message or issue.
    • Your internet speed. Please share with us the download speed by going to this website.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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