[Closed] Video not loading and stuck on ads on FiresStick

I can not get the video to load because it will get stuck on ads and freeze. I already uninstalled and restart several time and no luck. The internet at my house is top speeds so there is no problem with internet. I don't understand why it will freeze on the ads.



  • Official comment

    Hi all,

    We're aware of this ad issue on the Fire TV app, and our team is still working on it.

    Do follow this post for updates as this duplicate topic would be closed.

    As we're not able to provide an estimated date for the fix now, we also suggest watching on our website viki.com or on your mobile apps if this issue happens too frequently.

    We appreciate your patience and understanding in this matter.


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  • Same issue with my firestick. Freezes during ads and I have tried Uninstalling and installing, logging out and logging back in. Logging in by linking with a code, logging in by simply entering log in info and nothing. It works perfectly fine on my android phone. Please fix. Its been like this for a few months now.

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  • non riesco a vedere nessun video con il problema del blocco,potete risolvere il problema per favore?il problema va avanti da più di due settimane

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  • I am having the same issue, it happens for only all the ads that come up on the app, and I have restarted the app, tried watching other dramas, uninstalled and reinstalled the app and the issue persists. I hope it gets fixed soon

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  • I am also having this problem on Amazon Firestick for quite some time now. No freeze issues on  Roku.  The ads. start then freezes, starts again and eventually I get to play the video . Once video starts the  problems stops until its ad time and the problem repeats .  I have the latest OS on Firestick and latest version of VIKI app but the problem still persists. I dont have bw issues because the Firestick in connected via ethernet whereas the Roku is on WiFi. No other apps gives this stutter problem on Firestick.  I cant seem to get a solution from Viki . 

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