[Closed] Viki Pass

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  tinasprings57_467

  August 10, 2020 00:09

  My VikIi pass not showing on my TV

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  Michelle (CX)

  August 14, 2020 08:37

  Hello,

  Thank you for contacting Viki Community Support and we're sorry to hear that you are having issues accessing your subscription benefits.

  I've checked your account and can see that your subscription has been linked. To ensure that you are receiving benefits now, I've done a reset of your account. Please log back in, ensure that your profile states your username tinasprings57_467 and try again.

  If that doesn't fix the problem after, please let us know. Be sure to send full-monitor screenshots of:

  • your profile/account page that shows you are logged into tinasprings57_467
  • the locked episodes you see

  Thank you,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  cherylhillman_ch_343

  October 03, 2021 16:26

  Can not access viki pass or view any of the on air dramas I was watching please help

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  Michelle (CX)

  October 04, 2021 09:20

  Hi cherylhillman_ch_343,
  
  Thanks for writing to us with your issue.
  
  As this involves your Viki Pass information, we will be reaching out to you privately via a ticket on the Help Center.
  
  Please help to respond there too as this post will be closed to prevent multiple requests confusion.
  
  Hope this helps!
  
  Cheers,
  Michelle

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