We were experiencing some issues on Friday, which have since been fixed by our engineers. We sincerely apologize for any inconvenience that might have been caused.
If you were logged out of your account and could not log back in, please try logging in once again. Refer to this if you need help logging in.
To continue accessing your favorite videos, watched shows, and Viki Pass benefits (if subscribed), kindly log out and back into your Viki account.
If you do not see subtitles, please do check that your subtitle display is turned on. For more information on how to do so, please click here. If you are unable to turn on your subtitles, please ensure that Learn Mode is turned off.
If you are still having issues opening your app, please delete and reinstall before trying again. If this does not help, and you are using an Android device, please clear your app cache by following the steps here.
Otherwise, if you are still having issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
Tip: You can refer to our Twitter page @VikiStatus for more immediate support updates in the future. You can also access this page without owning a Twitter account.
Comments
Hi all,
We were experiencing some issues on Friday, which have since been fixed by our engineers. We sincerely apologize for any inconvenience that might have been caused.
Otherwise, if you are still having issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
Tip: You can refer to our Twitter page @VikiStatus for more immediate support updates in the future. You can also access this page without owning a Twitter account.
Thank you,
The Viki Team
why my viki page its not avaible?
Is something wrong with Viki right now
nao consigo visualizar
nao consigo visualizar
Why isn't my viki page available, are you having problems? I pay money for this each month, if there is any issues you should let everyone know.
I was wondering the same thing too!! Is the system down or something?
Same thing here. Both the app and logging in on my computer is not working.
I hope they fix this soon😭😭😭😭
I'm kind of disappointed. Viki just stopped working in the middle of a show I was watching. Can you fix this problem as soon as possible, please?
Yes! Where's the update on what's going on?
Omg, I thought it was just me, same thing happened to me D:
same! I was in the middle of watching a drama and it just stopped. All other videos aren't showing. In fact, my homepage is blank
I can't get on through the TV, computer or ipad. :(
Whats happening? why are there no shows avaliable rn?
They need to fix this immediately
Same problem over here. Is this a local problem (watching from Germany) or just generally everywhere?
Everywhere i think, im in america...
now the shows are popping up but wont play.... ._.
Everywhere. I'm italian and I have the same problem...
Vikii's not working
Viki não está funcionando
I'm in the UK and the site has not been working. No message whatsoever from Viki.
Quando resolverão? ou vão fazer como o concorrente? Deixar os assinantes na mão
Obrigado viki ! O Brasil agradece
Can't watch anything. What is wrong with this site?
how can it still be taking them this long to fix it??..... its been 3hrs since the issue first started. very disappointed..
Why is it stll not working!?!?!? ughhh.... ;-;
Post is closed for comments.