Answered

[Closed] Viki Pass Plus not working

Hi! I decided to upgrade to the Viki Plus Pass. I received confirmation email, it's ok on Google Play, but on my app and the website it still shows Standard. When I press the link as if I'm going to order Plus Pass again, I get an error message saying I already have Plus. I've tried signing in and out, I've even deleted the app and reinstalled. I tried Restore Purchase but I got a error message. I submitted a ticket regarding this issue almost a week ago (#1209089), but had no response. I don't know what to do now. I want use the service. Please, help me!

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  • Hi there,

    There is an issue with Google Play subscriptions being reflected correctly and our engineers are currently working on a fix.

    In the meantime, we have emailed you with more details via your ticket on the Help Center. 

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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