Got the app on roku

• 

  Michelle (CX)

  August 05, 2020 10:12

  Hi there,

  Thanks for writing in to us.
  
  Please try these steps to adjust your subtitle settings first:

  • Check that the 'CC' icon on the bottom left of the video screen is togged on in blue
    
    1. Select any video to play
    2. Pause the video 
    3. Look for the 'CC' icon on the bottom left of the screen

  • The 'Language' settings page on your Roku device settings:
    1. Visit the Main Menu of your Roku device's homepage (not Viki)
    2. Select Settings and look for System then Language
    3. Select 'English' or the desired language for your system

  If the subtitle issues still persists after, please provide:

  • What are the specific episodes and timestamp with the missing subtitle (eg. Hotel Del Luna ep 3 around 35:05)?
  • A screenshot/photo of the 'CC icon' toggled on in blue and the Language' settings page on your Roku settings.

  Thank you,
  Michelle
  
  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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