[Closed] Viki freezes during commercials

When starting a video, when the ads start, they play for a few seconds and then the picture freezes. I have to use the home button on my Amazon Firestick and start over again, then it works. It happens just during ads.
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  • Official comment

    Hi there,

    We're aware of this ad issue on the Fire TV app, and our team are working on it.

    Do follow this post for updates as this duplicate topic would be closed.

    As we're not able to provide an estimated date for the fix now, we also suggest watching on our website viki.com or on your mobile apps if this issue happens too frequently.

    We appreciate your patience and understanding in this matter.

    Best,
    Michelle‍

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