the subtitle of all series is freezing.

only shows the first subtitle then freezes it during all episodes of all dramas that i am watching

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  • Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with?
    2. What is the Viki app version? Have you tried to reinstall the app?
    3. If the issues are happening on the Web, what browser version are you using?
    4. An example episode where this issue occurs (eg. Hotel Del Luna ep 3)

    We look forward to hearing back from you soon.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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