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There are no shows on my explore page, even without filters

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vanessa_hinds22_187
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I've been able to watch shows on the homepage and ones I have specifically searched for just fine. However, no matter what I click, it always says that there are 'no shows available' on my explore page. 

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  • Avatar
    Michelle

    Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with?
    2. What is the Operating System of this device or computer?
    3. If the issues are happening on the Web, what browser version are you using?
    4. A screenshot/photo of the issue or any error messages you might see.

    We look forward to hearing back from you soon!

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    vanessa_hinds22_187
    (Edited )

    Hello Michelle,

    I'm experiencing problems on all of my devices: on MacBook Pro 2019, on iPhone XR, and on the Apple TV. I currently have MacOS Catalina 10.15.2 on the MacBook and iOS 13.6 on my iPhone. I don't know about the Apple TV. 

    Does Viki's algorithm happen to tailor the explore page to the region of the user? That usually becomes an issue for me since I live on an island in the middle of nowhere. Adding to that, K-dramas are an extremely niche taste here, so data is scarce. 

    Anyhow, here are the screenshots from both the MacBook and the iPhone. 

     

    Thank you for replying so quickly to my inquiry. I really appreciate it. 

     

    Kind regards,

    Vanessa

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    Michelle
    (Edited )

    Hi vanessa_hinds22_187,

    I believe that you should be able to see the licensed titles on your Explore pages so this is indeed strange.

    Thanks for bringing this up, I have forwarded the details you've provided to our engineering teams to take a look. 

    Meanwhile, could you try the following to see if it helps with your issue?

    • Reset your internet connection or try connecting to another (eg. mobile data / other WIFI)
    • Reinstall your Viki apps on your iPhone/Apple TV  
    • Try to load the Explore page on another web browser (eg. Safari, Firefox) of your Macbook

    Do let me know if any of the above works out!

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    elvira_758

    Hi, Michelle.  At this moment I am experiencing tthe same issues as Vanessa_hinds  explained....  I followed your suggestiones and reset internet,  try connecting to another one, change from my laptoc to my cell ... and it remains the same... no shows available...

    Expecting hearing from you soon,

    Best, Elvira

     

     

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    Michelle

    Hi elvira_758,

    We were experiencing some issues on Friday, which have since been fixed by our engineers. We sincerely apologize for any inconvenience that might have been caused.

    It is likely that is a separate issue from what user vanessa_hinds22_187 was experiencing before the outage. 

    However, if you are still having the same issues, please help to reply to some of the questions that was posted previously.

    Thank you,
    Michelle

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    zulqarnainmuzaffar81_522

    Hi Michelle,

    I am facing with a problem that only few of shows are shown on my explore page. there are only 11 shows that are showing , but when I started there are many of shows 
    How can I resolve this?

    best,Zulqarnain

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  • Avatar
    Michelle

    Hi zulqarnainmuzaffar81_522,

    Could you try the following first to see if it helps with your issue?

    • Reset your internet connection or try connecting to another (eg. mobile data / other WIFI)
    • If you're using a web browser to access Viki.com, clear your cache/cookies before restarting the browser
    • Try to load the Explore page on another browser type (eg. Chrome, Safari, Firefox)
    • If you're using the Viki app, reinstall your app and log in again

    Do let us know if any of the above helps!

    If you're still facing the same issue, please share these details:

    • What device are you using?
    • If the issue is occurring on Viki.com, what is your browser version and operating system? Click here to see all related information.
    • If the issue is occurring on the Viki app, what app version is it? You can find this under the Settings page. 
    • Are you using a VPN service to watch?
    • A screenshot/photo of the Explore page with limited shows

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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