I looked up your account, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.
If you still can't see subscription benefits, I recommend taking the following steps:
Log out from your Viki account
Log back in to Viki and check that your profile/account page states your username mommyla_10_129
If that doesn't fix the problem, please let us know. Be sure to send full-monitor screenshots of any of the issues you see so we can further escalate it to our engineers.
Thank you, Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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Hello,
I looked up your account, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.
If you still can't see subscription benefits, I recommend taking the following steps:
If that doesn't fix the problem, please let us know. Be sure to send full-monitor screenshots of any of the issues you see so we can further escalate it to our engineers.
Thank you,
Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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