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Downloaded videos are not getting subtitles

I have network issue so whenever I get connection to wifi I will download drama episodes. Now I am not getting English subtitles for my videos . I checked my previous downloaded videos also . They too are not showing subtitles. I can't understand the language without English subtitles.
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  • Hello,

    I'm sorry that the video you want to watch hasn't been subtitled yet.

    We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. 

    If you notice that the subtitle completion percentage is 100% but you're still seeing missing subtitles, do reply with the exact timestamp (eg. "Empress Ki" Ep 3 at 35:05) and the device you are watching on. We will assist further after.

    Thanks,
    Michelle

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