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subscription

I just want to change my plan to monthly viki plus ,I initially subscribed 6/28/2020 to standard and I payed annual subscription already ,could you help me with this request I have a vedio that I would like to watch and it only is available in plus. By the way I  did not cancel anything .Thanks

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  • Hi there,

    Thank you for writing in to us and your interest in upgrading your Viki Pass plan.

    We looked up your account and see that you are currently subscribed to an annual Viki Pass Standard subscription and that you're trying to upgrade to the monthly Viki Pass Plus plan.

    As this is a lower price plan, the change will only take effect at the end of your current billing period. 

    To upgrade your subscription with immediate effect, please select the annual Viki Pass Plus option. The upgrade will occur immediately.

    Also, when you upgrade your subscription, your upgrade will be prorated. For more information on how proration works, please refer to this FAQ.

    Hope this helps. If you have any other questions, please let us know.

    Cheers, 
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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