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[Closed] Two sets of English Subtitles

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clfstuddart_440
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Hi, I've seen a few people have had this issue previously but haven't found any solutions that have helped me. I'm currently watching "Addicted" on the Android App and I'm getting double Subtitles (both English), occasionally it stops and the subtitles play normally but mostly it's showing them twice.
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    Michelle (CX)

    Hi there,

    Thank you for writing in to us.

    We're sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If this does not help resolve the issue, could you please provide the following helpful information:

    1. Does this occur on all shows or only on 'Addicted'? Please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What version of the Viki app are you using? You can find it on the app settings.
    3. What's your device and Operating System version.
    4. Screenshot of the issue or the error message you see.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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