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i am having the subtitle issue in my samsung galaxy c9 pro its not showing subtitles even after clicking on it

i  made it english subtitles still its not showing I even restarted the phone n reinstalled the app the show I m watching is my girlfriend is an alien I don't understand why I m having that issue with the phone as well as in laptop even if i clicked on subtitles its not showing

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  • Hi there,

    I'm sorry that the videos you want to watch hasn't been subtitled yet.

    We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. 

    If you notice that the subtitle completion percentage is 100% but you're still seeing missing subtitles, do let us know the exact episode and timestamp (eg. "Her Private Life" Ep 3 at 35:05) and we will look into it.

    Thank you,
    Michelle

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