[Closed] Frequent buffering and video failed to load

• 

  ann_292

  July 05, 2020 01:03

  I have been trying to watch several dramas to see if the problem was with my laptop,

  but all I get is the episode stalled with an arrow, and when I click to start, the never-ending

  circle keeps on turning. Initially it was all Chinese dramas, now it is also happening with

  the Korean dramas.  This problem has been going on now for several days.

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• 

  Michelle

  July 07, 2020 10:11

  Hi jcaring4u_632 -

  • Please delete and reinstall the app first before trying again.
  • If the issue still persists, please let us know if you notice that this issue occurs when you fast forward/rewind the videos or right at the start of playing the video?  

  Hi ann_292 -

  • Please clear your browser cache/cookies and restart it before trying again
  • Please also check your browser extensions and try disabling each one to see if it's causing the block. You might also want to try loading the affected videos on another browser type (eg. Firefox/Chrome/Edge)
  • If the issue still persists, please provide us with information of the affected episodes, your browser version, and a screenshot of your browser extensions.

  Thanks both!

  Best,
  Michelle
  
  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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