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[Closed] How do I get rid of ads...They just started popping out of nowhere!!

Help!!!!!!

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  • How do I get rid of this sudden beginning of endless ads? I've enjoyed my VIKI pass for years and now I have ads non-stop. What changed?  I tried the opt out of ads in the settings,,, But it just leads to an off a sale of a pass. My pass is paid for through the rest of this calendar year.... Can you help fix this? I miss my VIKI !!!!

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  • Hello,

    Thank you for contacting Viki Community Support.

    I looked up your account, and it appears that you're getting Viki Pass benefits whenever you are logged into this.

    If you still can't see subscription benefits, I recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki and ensure that your Profile page states your username leonacaroll_187

    If that doesn't fix the problem, please let us know. Be sure to send me full-monitor screenshots of any of the issues you see so we can further escalate it to our engineers. Remember not to include personal details (eg. email and billing information) for security purposes.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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