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[Closed] Ads appearing on tv during shows

I paid for standard package no ads but I’m still getting ads while watching shows
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  • today and yesterday,  I am getting multiple tv ad (often 3 or 4 in a row every 6 to 8 minutes) during a show and can't believe it isn't fixed yet.  We have the deluxe package and should have no problems at all and never have had.  I am really mad as I watch this channel daily.  What am I supposed to do?

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  • Hello both,

    Thanks for writing in to us with your subscription issue.

    I looked up your accounts and can verify that your Viki Pass subscription is linked and that you're getting Viki Pass benefits whenever you are logged in on this account.

    If you still can't see subscription benefits, I recommend logging out and re-logging in. 

    Hope this helps!

    Cheers,
    Michelle

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