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[Solved] Why am I still seeing ads?

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shinae_sweetpea_933
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I'm still seeing ads even the I have the premium pass and I'm logged in. I'm really frustrated about this.
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  • Official comment
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    Michelle (CX)

    Hi all,

    We were experiencing some issues previously, which have since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused.

    1. If you were logged out of your account and could not log back in, please try logging in once again. Refer to this if you need help logging in.

    2. To continue accessing your favourite videos, watched shows, and Viki Pass benefits, kindly log out and back into your Viki account.

    Otherwise, If you continue to experience issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

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  • Avatar
    christine_oriol

    I having the same problem too

    -1
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    elilindaalcazar73

    me too

    0
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    fjudge1951

    i am having the same problem

    0
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  • Avatar
    malidot

    I am a Viki Plus subscriber.  Why am I getting ads when I want to watch.

    0
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    ashertpqa_754

    Why am I seeing ads on as a Viki Plus subscriber?

    -1
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  • Avatar
    kcrobins12_952
    (Edited )

    This problem started for me today too.  Why am I paying to be interrupted with ads?

    1
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  • Avatar
    gfpirazzini_467

    Having the same problem as well but only on my Roku TV. On my iPhone and iPad I can play videos without ads fine even the ones that are locked on my Roku TV with my Standard Pass. I can hook my phone up to my TV but it doesn’t play in full screen. Very frustrating.

    0
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  • Avatar
    steven_spring_577

    I am see ing ads all of a sudden why?

    1
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    lesiabowen_225

    Not only am I seeing ads but a series that I normally watch has a hold on it can’t view

    0
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  • Avatar
    beautyandbaubles_je_909

    I watched last night on my android with no problems, this morning I'm watched on TV roku with ads. Very frustrating since I have a paid acct.

    2
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