Answered

[Solved] subscription to vik plus

kirenkang_734

June 23, 2020 12:43

I can log in but it says i am not subscribed to viki plus. Been a member for more than 2 years now.

I tried the forgot password method, no email has been sent to me. Checked spam too.

Please help me solve this asap. Thank you.

2 comments

elolepoisson_673
June 23, 2020 12:50

For me I can log in and it says that I am a member but when I watch my series it's as if I wasn't because ads are playing

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Michelle (CX)
June 24, 2020 03:54
Hi both,

We were experiencing some issues earlier today, which have since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused.
1. If you were logged out of your account and could not log back in, please try logging in once again. Refer to this if you need help logging in.
2. To continue accessing your favourite videos, watched shows, and Viki Pass benefits, kindly log out and back into your Viki account.
Otherwise, If you continue to experience issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

Cheers,
Michelle
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